Project on Mystery Shopping for Barclays Bank Ghana

MYSTERY SHOPPING REPORT FOR MARCH 2012 DATE: ordinal MARCH, 2012 NAME OF STAFF WHO SERVED: EMEFA GENERAL OBSERVATIONS Located at the communicate aground floor of the trust towers, the external environs of the brink was serene, tidy and very rise organized. The porch leading to the mesmerize of the savings banking hallway was well cleaned without either litter. An ATM was seen just near the entrance of the banking. It was go alone there was no customer accessing it at the condemnation of visit. One security man was seen leaning on the kvetch in front of the bank chatting with a customer. He was not at the entrance opening or recognize customers but wasseen readily providing assistance when approached. Upon entering the banking hall, I spy the gentle wind was very tranquil, b justly and orderly with the blue background colours of the bank seen all over. fine-looking and neat posters were nicely affix all over exhibiting the banks various products. Pro ducts brochures for approximately all the products of the bank were on display and available to any customer. The counters, window ledges, floor and piece of furniture were all spot littlely clean. The glow in the banking hall was fresh. an early(a)(prenominal) things like contact means poster, suggestion box and a water dispenser were sited.

There were no queues which made the table inspection and repair very swift with customers spending less than five go on in the banking hall. CUSTOMER SERVICE All 3 bank clerk cubicles seen had smart looking and professional tellers offering service to customers. devil of the tellers had one customer each and the other! had some(prenominal) customers in the queue. Customers exhausted not more than five minutes with the tellers and service was professionally delivered. Two customer service posts with 2 desks were seen at both ends of the hall. One at the immediate right upon entry and the other at the far left of the hall. though both of the posts had two desks, only one CSO was seen at both ends. I wheel spoke with the CSO at the immediate right post...If you require to get a full essay, order it on our website: OrderCustomPaper.com

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